Shipping Policy

At Noahry, we are committed to delivering your orders quickly and reliably, with no hidden shipping costs. This Shipping Policy outlines our shipping practices, including delivery timelines, coverage, and order tracking for purchases made through noahry.com (“Site”). By placing an order on the Site, you agree to the terms of this Shipping Policy, as well as our Terms of Purchase and Privacy Policy.

1. Shipping Coverage

We offer free global shipping on all orders, with no minimum purchase requirement. There are no additional fees for delivery, regardless of your location—whether you’re ordering within the United States, Europe, Asia, or any other country/region we service.

1.1 Restricted Locations

While we strive to ship worldwide, there may be rare cases where we cannot deliver to certain locations due to:

  • Legal restrictions or import regulations in the destination country.
  • Logistical limitations (e.g., remote areas with no reliable carrier service).
  • Sanctions or trade restrictions imposed by international authorities.

If your shipping address falls within a restricted location, we will notify you via email within 1 business day of order placement, cancel your order, and issue a full refund to your original payment method.

2. Order Processing & Shipping Timelines

We prioritize efficient processing to get your order to you as quickly as possible. Our timelines are as follows:

2.1 Order Processing

After you place an order and receive our Order Confirmation email (sent once payment is verified and stock is confirmed), we will process your order within 1 business day. Processing includes verifying your shipping details, packing your items securely, and preparing them for handoff to our shipping carrier.

2.2 Shipping Timing

Orders are shipped the day after processing. For example:

  • An order confirmed and processed on Monday will ship on Tuesday.
  • An order confirmed and processed on Friday will ship on Monday (excluding public holidays).

2.3 Delivery Timing

Standard delivery time is within 5 days of shipment, regardless of your domestic or international location. This timeline is an estimate based on our carrier partners’ typical performance, but we work closely with them to ensure delivery within this window whenever possible.

3. Shipping Carriers

We partner with reputable global and local shipping carriers (e.g., DHL, FedEx, UPS, and regional postal services) to ensure reliable delivery. The specific carrier assigned to your order depends on your destination, package size, and carrier availability. We select carriers based on their ability to meet our 5-day delivery commitment and provide end-to-end tracking.

4. Order Tracking

Once your order is shipped, we will send a Shipping Confirmation email to the address associated with your order. This email includes:

  • A unique tracking number.
  • A link to the carrier’s tracking page, where you can monitor your package’s status (e.g., “In Transit,” “Out for Delivery,” “Delivered”).
  • Estimated delivery date.

You can also view your order tracking information by logging into your Noahry account and navigating to the “Order History” section.

4.1 Tracking Delays

If tracking information is not updated within 2 business days of receiving the Shipping Confirmation email, please check your spam/junk folder to ensure the email was not filtered. If the issue persists, contact our customer support at [email protected] with your order number, and we will assist in locating your package.

5. Shipping Requirements & Responsibilities

5.1 Accurate Shipping Information

It is your responsibility to provide a complete and accurate shipping address (including street name, apartment/unit number, city, postal code, and country) at the time of order placement. Incorrect or incomplete addresses may result in:

  • Delayed delivery.
  • Return of the package to us by the carrier.
  • Additional fees to reship the package (if applicable).

If you realize you provided an incorrect address after placing your order, contact us immediately at [email protected]. We will attempt to update the address if the order has not yet shipped; once shipped, we cannot modify the address, and you will need to coordinate directly with the carrier.

5.2 Signature Requirements

Most packages do not require a signature for delivery, unless the carrier deems it necessary (e.g., high-value items, or if the delivery address has a history of missed deliveries). If a signature is required, the carrier will leave a delivery notice with instructions for rescheduling or picking up the package.

5.3 Lost or Stolen Packages

If your tracking information shows your package as “Delivered” but you have not received it:

  • Check with household members, neighbors, or building management (e.g., front desk, mailroom) to see if the package was accepted on your behalf.
  • Verify the shipping address in your order history to ensure it was delivered to the correct location.

If you still cannot locate your package, contact us at [email protected] within 7 days of the “Delivered” status. We will initiate a claim with the carrier and, upon confirmation of loss or theft, either reship your order or issue a full refund (whichever you prefer).

We are not liable for packages marked as “Delivered” by the carrier that cannot be located, unless evidence of theft or carrier error is provided.

6. Customs & Import Duties

For international orders, your package may be subject to customs duties, taxes, or fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in your order total or our free shipping offer.

6.1 Customs Documentation

We will provide all necessary customs documentation (e.g., commercial invoice) to facilitate clearance. The documentation will include the product description, quantity, and declared value (equal to the purchase price in USD).

6.2 Refusal of Customs Charges

If you refuse to pay customs duties or taxes, the package may be returned to us or abandoned by the carrier. In such cases:

  • We will issue a refund for the product cost minus any return shipping fees incurred by us.
  • Refunds will not be issued for abandoned packages.

7. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in carrier partnerships, shipping regulations, or our business practices. When we make material changes, we will post the updated policy on the Site with a new “Last Updated” date. We may also notify you via email if you have provided your contact information. Your continued use of the Site after the effective date of the updated policy constitutes your acceptance of the changes.

8. Contact Us

If you have any questions, concerns, or requests related to shipping (e.g., tracking updates, address changes, lost packages), please contact our customer support team at: