Refund Policy

At Noahry, we want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions for requesting and processing refunds for products purchased through noahry.com (“Site”). By placing an order on the Site, you agree to comply with this Refund Policy, as well as our Terms of Purchase and Privacy Policy.

1. Eligibility for Refunds

To be eligible for a refund, your return must meet all of the following criteria:

  • Timeframe: The request for a refund must be initiated within 60 days of the delivery date of your order. Requests made after 60 days will not be accepted, unless required by applicable law.
  • Condition of Products: Products must be returned in their original, unused, unworn, and undamaged condition. This includes:
  • All original tags, labels, and packaging intact (e.g., hangtags, dust bags, shoe boxes).
  • No signs of wear, stains, tears, or alterations (e.g., hemmed pants, altered shirt cuffs).
  • No damage to the product or its packaging caused by improper use or handling.
  • Proof of Purchase: You must provide a valid proof of purchase, such as your order number, order confirmation email, or receipt.
  • Excluded Products: The following products are not eligible for refunds under any circumstances, unless the product is defective or we made an error in your order:
  • Final sale items (clearly marked as “Final Sale” on the product page).
  • Personalized or custom-made products (e.g., monogrammed shirts, custom-sized suits).
  • Intimate apparel (e.g., underwear, undershirts, socks) for hygiene reasons.
  • Products damaged due to misuse, neglect, or improper care after delivery.

2. How to Request a Refund

Follow these steps to initiate a refund request:

  1. Contact Customer Support: Send an email to our customer support team at [email protected] with the following information:
  • Your full name and order number.
  • The name and quantity of the product(s) you wish to return for a refund.
  • A brief explanation of the reason for the refund (e.g., “wrong size,” “not as described,” “defective”).
  • Optional: Photos of the product and packaging (if the product is defective or damaged).
  1. Receive Return Instructions: Within 1-2 business days of your request, we will send you a confirmation email with:
  • A prepaid return shipping label (no cost to you, as we offer global free return shipping).
  • Detailed instructions on how to package and ship the product(s) back to us.
  1. Ship the Product(s): Package the eligible product(s) securely (preferably in the original packaging) and attach the prepaid return label. Drop off the package at the designated shipping carrier location within 7 days of receiving the return label. Failure to ship within this timeframe may result in delayed or denied refunds.

3. Refund Processing Timeline

Once we receive and inspect your returned product(s), we will process your refund according to the following timeline:

  1. Inspection Period: Upon receipt of your return (typically 3-5 business days after you ship the package), our team will inspect the product(s) to verify eligibility (e.g., condition, original packaging, proof of purchase).
  2. Approval/Denial Notification: We will notify you via email within 1-2 business days of completing the inspection to confirm whether your refund has been approved or denied. If denied, we will provide a detailed reason for the denial and inform you of any options to resolve the issue (e.g., returning the product to you at your expense).
  3. Refund Disbursement: Approved refunds will be processed within 5-10 business days of the approval notification. The refund will be issued to the original payment method used for the purchase (e.g., credit card, PayPal, debit card).

4. Refund Amounts

The amount of your refund depends on the reason for the return and the condition of the product(s):

  • Full Refund: You will receive a full refund of the purchase price (including any applicable taxes) if:
  • The product is defective, damaged, or incorrect (e.g., wrong size, wrong color) due to our error.
  • The product is returned in eligible condition within the 60-day timeframe.
  • Partial Refund: A partial refund may be issued if:
  • The product is returned with minor damage to the packaging (but the product itself is undamaged and unused).
  • The product has missing non-essential accessories (e.g., extra buttons, dust bags) but is otherwise eligible.
  • The product is returned after the 7-day shipping window but within the 60-day refund timeframe (partial refund may cover 80-90% of the purchase price, at our discretion).
  • No Refund: No refund will be issued if the product is ineligible (e.g., final sale, used, damaged due to misuse) or the request is made after 60 days.

5. Special Circumstances

5.1 Defective or Damaged Products

If you receive a product that is defective, damaged, or not as described (e.g., incorrect style, size, or color) upon delivery, please contact us at [email protected] within 7 days of delivery. We may request photos of the product and packaging to verify the issue. Upon confirmation, we will:

  • Send you a replacement product (if available) at no cost to you, or
  • Process a full refund immediately (without requiring you to return the product, in some cases).

5.2 Cancelled Orders

If you cancel an order before it has been shipped, we will process a full refund within 3-5 business days of the cancellation request. If you cancel an order after it has been shipped, you must return the product(s) in eligible condition to receive a refund (per the steps outlined in Section 2).

5.3 Gift Purchases

If you received a product as a gift and wish to request a refund, you must provide the gift giver’s order number and your contact information. Refunds for gift purchases will be issued to the original payment method used by the gift giver. Alternatively, we may offer a store credit (equal to the purchase price) if preferred by the gift recipient.

6. Refund Status Inquiries

If you have not received your refund within the 5-10 business day processing window, please check the following before contacting us:

  • Payment Provider Processing Time: Most credit card and PayPal refunds take 3-7 additional business days to appear in your account, depending on your financial institution’s processing times.
  • Spam/Junk Folder: Ensure our refund approval email was not filtered into your spam or junk folder.

If you still have questions about your refund status, contact us at [email protected] with your order number and refund request date, and we will assist you promptly.

7. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our business practices or legal requirements. When we make material changes, we will post the updated policy on the Site with a new “Last Updated” date and notify you via email (if you have provided your email address). Your continued use of the Site after the effective date of the updated policy constitutes your acceptance of the changes.

8. Contact Us

For any questions, concerns, or assistance with refund requests, please contact our customer support team at: